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Helping S-train travelers
stay safe during Covid-19

Helping S-train travelers
stay safe during Covid-19

Helping S-train travelers
stay safe during Covid-19

Helping S-train travelers stay safe during Covid-19

Danish Digital Awards 2021
Analytics & AI (Gold)

Danish Digital Awards 2021
Innovation (Silver)

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Year

2020 & 2021

Project

Plads på rejsen,
DSB Digital Labs

Contribution

Visual Design/UI
User Experience
User testing/research
Prototyping
Animation

Team

Myself
1x Frontend developer
1x UX designer
2x Backend developers
3x Data scientists

Year

2020 & 2021

2020 - 2021

2020 - 2021

2020 - 2021

Project

Project

Plads på rejsen,
DSB Digital Labs

Plads på rejsen,
DSB Digital Labs

Contribution

Visual Design/UI
User Experience
User testing/research
Prototyping
Animation

Team

Team

Myself
1x Frontend developer
1x UX designer
2x Backend developers
3x Data scientists

During COVID-19, I worked with DSB Digital Labs to design a web app that lets users monitor real-time and expected capacity of the S-train network. On the first day of launch it gained over 125,000 users.

+125,000

Users on day one

20%

Active users

Active users

25.9

NPS score

NPS score

During COVID-19, I worked with DSB Digital Labs to design a web app that lets users monitor real-time and expected capacity of the S-train network. On the first day of launch it gained over 125,000 users.

+125,000

Users on day one

Users on day one

20%

Active users

25.9

NPS score

3-screens_02

Problem

How might we help S-train travelers feel safer during their journey?

How might we help
S-train travelers feel safer during their journey?

During the first COVID-19 lockdown in April 2020, as travelers gradually returned to public transportation under new restrictions, maintaining safe distancing on trains became a major concern.

Uncertainty about train capacity and potential crowding at stations made many travelers feel unsafe and hesitant to use the trains, significantly contributing to a decline in passenger numbers.

Solution

A digital experience providing
real-time travel assurance. 

A digital experience providing real-time travel assurance. 

A digital experience providing
real-time travel assurance. 

A digital experience providing
real-time travel assurance. 

A digital experience providing real-time travel assurance. 

Each S-train is equipped with weight sensors that measure the train's load. Previously, DSB had only used this data internally to calculate braking distances.

We leveraged this data with machine learning to estimate passenger numbers based on the train's weight, providing a reasonable estimate of how many people were on board.

In just three weeks, we developed and launched a mobile site that displays this information in real-time for passengers. They can use it at the station to decide whether to wait for the next train or follow their preferred train's expected capacity. Additionally, the site provides forecasts to help passengers plan the best times to travel.

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Station-overview-mobile_v2
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Capacity-warning-mockup-mobile2
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